Digital Media Monkey

Like Photobox.com…

When you empty your basket, they want to keep you on the site. They want to counter the reason you emptied your basket. They want you to find what you’re looking for. They want you to be happy avoid your day being unfulfilled.

They, like all retailers, don’t want you to go home empty handed.

Which, in a nutshell, is what marketing is all about.

Reducing conversion drop off: When you clear your basket of items at the checkout stage Photobox serve this clever little screen to tempt you to stay on the site and purchase

The new lump-in-your-throat John Lewis advert has captured the imagination of the nation, sending Fyfe Dangerfield’s easily likeable cover of an old Billy Joel record almost to the top of the UK popular music charts and causing the more sentimental amongst us to rush to the phone to touch base with our loved ones.

Beautiful as the ad is it serves only to cast a melancholy shadow on my day. As it comes to its conclusion the dominating thoughts in my head are not that John Lewis is a quality retailer and a friend throughout my life who’ll always be there catering for my every materialistic whim and need, but of my inevitable slide into old age and eventual demise. That is, if I’m lucky to get through enough of life to get that far (and if I do God-knows what I’ll do with all the useless things I purchased over the years after watching persuasive heart-strong tugging adverts).

The advert is beautiful art for the masses; without requiring any thought it taps into emotions that we hold dearest. The combination of Mr Dangerfield’s soothing voice, the attractive young student celebrating the best years of her live and the loving mother doting on her families every need creates a perfect picture of middle England bliss that everyone should aspire too.

A fantastic collection of moving images and sound? An interesting piece of brand communication? A great and true reflection of live in Britain? Not if certain newspapers are to be believed, do you not read the Daily Mail folks?!

My favourite comment on this advert comes from a post on John Lewis’s YouTube channel from sanjuro4, who casts a fantastic social viewpoint on proceedings:
“Poundland should make their own version where the woman spends most her life alone living in a rathole of? [sic] a bedsit, eating potnoodles and watching daytime TV”
And there’s also much discussion in the national press, where it’s pointed out that the ad has more than a few similarities to other adverts and films.

Todays definitely a snow day. If I take twitter as a reputable source then there’s been anywhere between 4 and 8 inches across Leeds this morning. And it’s still going strong.

Most of the UK will be making snowballs instead of working today, or just maybe hiting the world wide web for some shopping

What does this mean for the economy?

Buses can’t get anywhere, the post will be delayed, schools are shut, people won’t get to work and productivity will be as bad as on Tyneside when an ex-Real Madrid and England striker signs for Newcastle.

Not to mention the high streets who will have to endure wet umbrellas and slushy entrances all for a handful of bedraggled punters who braved the conditions or are stuck in the town centre.

All round, snow days are probably slow days, economically.

But I wonder whether the same applies to online retailers? Surely a day when many people are usually cooped up at work shouts opportunity to those flexible enough to move on their feet. There’s potentially a lot of people at home today with a little more time to turn the PC on whilst the kids are watching the box and have a browse for the replacements for those unwanted presents or a holiday to get away from all this weather?

If you’ve got some spare budget and are willing to take a punt, I’d be tempted to take a gamble and capitalise on this theory, ensuring PPC visibility, a burst of display and maybe even a well-worded, quick-thinking email, and maybe just turn a slow snow day into a blizzard of online enquiries or sales.

I for one won’t be found online shopping on Christmas Day. I’ll have plunged deep into the Real Ale Reviews beer cupboard to sample some of my finest beer treats, enjoying seeing my family and tucking into a smorgasbord of Christmas treats and luxuries: peanuts, cheeses and those fancy See’s candies that my granddad gets sent from San Francisco every year.

But according to the Telegraph, 4 million of us will be letting the Christmas washing-up pile high whilst they rush to their shiny new laptops and go crazy in the January…no New Year’s….no Boxing Day…sorry, Christmas Day sales.

Telegraphy report on Boxing Day (Christmas Eve!) sales

In fact the sale will start on Christmas Eve as, according to the paper, Halfords, Comet, B&Q and John Lewis amongst others will be opening up their sites to hoards of price savvy bargain hunters 36 hours before the bricks and mortar stores unlock their doors.

Last year I saw some interesting trends with retailers at this time of year, but didn’t see the huge Christmas Day rush. But methinks their may be something to this news as increasingly online connected population have the ability to look up ‘what they could have won’ within seconds of being disappointed by their pressies. That may be a cynical outlook but take some electrical items like sat navs, where its easy to select a slightly wrong model. And Halford’s third busiest traffic day last year was Christmas Day.

There’s also simply the people who know that there will be great savings to be had but know that if they wait until the 27th or 28th to hhit the shops (online or offline) that stock will be long gone. Once the turkey’s prepared on Christmas Eve these people may well be sitting down with a shopping comparison site rather than a rerun of Only Fools And Horses.

Implications for marketers and retailers? Do you ensure a perfect PPC presence or comprehensive shopping comparison listings? A two day takeover of a large portal? Or simply invest in servers to cope with the rush?

I’d say this shopping on Christmas Day malarkey is all very sad, but I know for a fact I have a Christmas Day blog post planned. I think I’ll set it to auto publish…!

Spotted an interesting online display ad from Auto Trader yesterday, the basic premise being that you could draw your own car in the ad (as you can see I was going for a kinda Ford Fiesta Mark I meets Delorian model, as opposed to the 2004 style sitting on my drive!).

The ad leads you to then sell your car, which is a nice way to get people interested in the banner ad but also ties in nicely with Auto Traders desired outcome. I quite like the way the robot man jumps up and turns just before the landing page appears – nice touch!

In fact since I took the video the landing page has changed to this, which improves the string of relevance a little with stronger calls to action on selling your car:

Landing page for Auto Trader's 'Draw Your Car' display ads

This is a nice little idea, but I’m going to have to be very biased in favour of my employers and point out that we’ve done something similar before. (I’ll let you be the judge of which you prefer!). These ads promoted Republic’s mix ‘n’ match promotional offers for men and women and showcased some clever use of the drawing API in ActionScript and external serving of product images into the banner.

With both ads I’d love to actually see the drawings that are input by online users. No doubt there’s been a few more salubrious designs and potentially some very nice artwork, but the cost of tracking this would probably undermine what arte both ultimately direct response campaigns.

Both these ads show just a little more of what we can do with the internet, and also highlight how much online advertising just doesn’t make use of a medium that offers not just an advertising platform, but the opportunity to revolutionise supply chains, business processes, customer interaction. These ads are only a tiny step that show break the mould of banner ads simply being ‘online wallpaper’ or outdoor ads on computer monitors. Whilst I’m sure there’s a role for that, it isn’t on my computer screen thanks, I’m ready for the next generation of ads that actually amke use of the technology we use every day.

By the way if you like the Republic ads you can see the whole portfolio on the AWA website. I think they’re bloomin’ brilliant, and the IDM thought so too!

AWA is the agency that I work for and they specialise in web development and digital marketing.

Just stumbled across this PPC ad for Tesco (either bidding on niche beer merchant brand names or using broad match on ‘beer’ I guess?).

Tesco's PPC ads in Google's sponsored links

Nothing wrong with that, and in the light of me hearing that they would be starting to stock a few more North American beers I thought I’d take a look.

Tesco's landing page: good or bad PPC strategy?

Alas, I need to sign in as an existing customer, or register.

Now I’m not really interested in going through the red tape of registering just to see Tesco’s beer range, so off I go on my previous ‘online journey’. So in my case, Tesco’s PPC tactics have led to a potential lost sale.

But I did wonder whether this is actually a good tactic? If I’m only browsing, yes they’ve paid for my click, but they haven’t had to waste time analysing lots of wasted traffic from a ‘tyre kicker’ like me, who wasn’t actually likely to buy.

Those that do register and browse are much more likely to buy, and their web stats should reflect the behaviour of people actually in the market to purchase. Plus, I wonder if this tactic actually has led to an increase in registered users?

By no means best practice, and not quite sure if this really fits Google’s landing page policy, but I maybe the amount Tesco spend on PPC probably Google’s concern over that…